Delivery at a glance
- Processing time: 1–2 business days (Mon–Fri, excluding holidays)
- USA delivery: 3–5 business days after dispatch
- International delivery: 7–15 business days after dispatch
- Every order receives tracking by email/SMS
Delivery windows start once you receive the “Order Shipped” email.
Our Returns Promise (made simple)
We want you to love your routine. If something isn’t right, we’ll help—quickly and kindly.
Return window: within 30 days of delivery (per carrier scan)
Eligible for return
- Unopened/unused products in original packaging
- Items that arrive damaged, defective, or incorrect (we’ll make it right)
Because we sell cosmetics:
For safety/hygiene, we can’t accept opened or used products unless there’s a quality issue or you experienced a reaction (see “Sensitivities & reactions” below).
Refund type
- Refund to original payment (minus return label if applicable)
- Free replacements for damaged/defective/incorrect items
- Store credit available on request (often fastest to reuse)
Return shipping
- We cover the label for damaged/defective/incorrect items
- For “change of mind,” you can use our discounted prepaid label (cost deducted from refund) or ship with your own carrier
Timing
- Once your return is delivered to our facility, please allow 3–5 business days for inspection and refund/credit.
Non-returnable
- Gift cards, samples/minis, final-sale items, and items not purchased from rootkind.com
Sensitivities & reactions (we’ve got you)
We design for gentleness—but everyone’s skin/scalp is unique.
If you experience a reaction:
- Stop using the product.
- Email info@rootkindbeauty.com within 14 days of delivery with your order #, product name, what happened, and photos if applicable.
- We’ll help with a swap or store credit after a quick assessment.
Exchanges (fast & easy)
Two options:
- Instant Exchange (recommended): We place a temporary hold for the new item; we ship it now. When your original arrives/inspects, the hold is released.
- Standard Exchange: Send the original back first; we ship the new item once your return is scanned in.
Packaging your return (no leaks!)
- Place items upright, cap tightly, and use the original box if possible
- Add padding around glass or droppers
- Include the RMA/return slip from your portal email
How to Start a Return (3 steps)
- Go to the Returns Portal
Visit /pages/returns (or your link in order emails). Enter your order # and email. - Choose what you need
Select Refund, Exchange, or Replacement (damaged/defective/incorrect). Upload a photo if applicable. - Print label + ship
Use our prepaid label or your own. Drop off with the carrier shown. Track your return from your portal/email.
Need help? Email info@rootkindbeauty.com with your order # and we’ll initiate the return for you.
What you’ll see in your inbox
- Return started: confirmation + label
- Return received: we’ve got it
- Refund/credit issued or exchange shipped: done!
