Shipping, Delivery & Returns
Delivery at a Glance
We process and ship orders quickly so you can start enjoying your routine sooner.
Processing Time
• 1–2 business days (Monday–Friday, excluding holidays)
USA Delivery
• 3–5 business days after your order ships
International Delivery
• 7–15 business days after dispatch
Tracking Included
• Every order receives tracking by email or SMS
Delivery windows begin once you receive your “Order Shipped” confirmation email.
Our Returns Promise
We want you to love your routine. If something isn’t right, we’ll make it right—quickly and kindly.
Return Window
• Returns accepted within 30 days of delivery (based on carrier tracking scan)
Eligible for Return
You can return items if they are:
• Unopened and unused
• In original packaging
• Damaged, defective, or incorrect items (we’ll replace these free of charge)
Because we sell cosmetics and personal care products, we cannot accept opened or used items unless there is:
• A product quality issue
• A skin or scalp reaction
(See Sensitivities & Reactions below.)
Refund Options
Depending on your situation, we offer several solutions:
Refund to Original Payment
• Issued after inspection
Free Replacement
• For damaged, defective, or incorrect items
Store Credit
• Available upon request and often the fastest option
Return Shipping
We offer return options if:
• Your item arrived damaged
• Your item is defective
• You received the wrong item
For change-of-mind returns:
• Ship with your own preferred carrier
Return Processing Time
Once your return arrives at our facility:
• Please allow 3–5 business days for inspection
• Refund or credit will be issued immediately after approval
You will receive an email confirmation once the process is complete.
Non-Returnable Items
The following items cannot be returned:
• Gift cards
• Samples or mini products
• Final-sale items
• Products not purchased from RootKindBeauty.com
Sensitivities & Reactions
We formulate our products to be gentle, clean, and fragrance-light, but every skin and scalp is unique.
If you experience irritation or a reaction:
-
Stop using the product immediately
-
Email info@rootkindbeauty.com within 14 days of delivery
-
Include:
• Order number
• Product name
• Description of the issue
• Photos (if applicable)
After review, we’ll assist with a replacement or store credit.
Exchanges (Fast & Easy)
We offer two exchange options:
Instant Exchange (Recommended)
• We place a temporary hold for the replacement item
• Your new product ships immediately
• Once the return arrives and is inspected, the hold is removed
Standard Exchange
• Return the original item first
• Replacement ships once the return is scanned in
Packaging Your Return (Prevent Leaks)
To protect your return during shipping:
• Place items upright
• Tighten caps and droppers securely
• Use the original box when possible
• Add padding around glass bottles or droppers
• Include the RMA / return slip from your portal email
How to Start a Return
Step 1 — Send an email to info@rootkindbeauty.com
Enter your order number and email address.
Step 2 — Select Your Request
Choose one of the following:
• Refund
• Exchange
• Replacement (damaged/defective/incorrect)
Upload photos if required.
Step 3 — Ship
• Obtain label
• Drop your package off with the carrier
• Send us the Tracking Number
Need Help?
If you need assistance starting a return, contact us, and we’ll help.
Email: info@rootkindbeauty.com
Please include your order number for faster support.
What Happens Next
You’ll receive updates throughout the process:
Return Started
Confirmation email
Return Received
We confirm your package arrived
Refund / Credit Issued or Exchange Shipped
Your request is completed